Lance Dekie

1716 11 St.

Greensboro, NC 27405

571.246.2441                                                                                                      LDekie@gmail.com

OBJECTIVE

Results-oriented, self-motivated Microsoft Certified Professional with strategic problem-solving skills seeking an IT position with a progressive company.

 

 

KEY QUALIFICATIONS

 

·         Hold Top Secret Security clearance (TS/SCI)

·         Knowledge of a range of computer networking systems to include Windows 2000 and XP, Windows 2000, 2003/2008 Server & Active Directory.

·         Proficient communicator, adept at training/guiding internal agency IT teams in daily communications operations, repair and emergency response needs.                 

·         Provide excellent communication and leadership skills, interpersonal skills with the ability to interact with all levels of employees.

·         Troubleshoots network, systems, and applications to identify and correct malfunctions and other operational issues.

·         Limited-moderate experience with HP Blade Servers and Thin Clients.

·         Proficient in remote support as well using NetOp, VNC, CiscoVPN and DameWare software.

                                             

 

TECHNICAL SKILLS

           

 

∙ Network/Desktop Support   ∙ Microsoft Office             ∙ Active Directory           ∙ Symantec Ghost

∙ Printer/Scanner/Fax            ∙ LAN Management         ∙ Team Leadership        ∙ Windows Server 2003/2008

 

 

 

PROFESSIONAL EXPERIENCE

JSI Telecom Inc.                                                 July 2010 – Present

CTR, Tier 2 Technical Support Advisor – Chantilly, VA

·         Responsible for gathering and defining client requirements and translating it into systems requirements. Also act as technical liaison between various Government and Law Enforcement entities and developers for system/program issues and/or desired or newly implemented features.

·         Outside of the VBUCM program and environment; install, configure and troubleshoot Windows XP, Server 2003/2008, install/configure/troubleshoot DNS, DHCP and Active Directory, complete rack installation and physically build rack and server systems from the ground up -  installing, powering and wiring anywhere from 1-10 server within the rack itself, installing/configuring/maintaining all hardware peripherals such as HP, Brother, Xerox, Lexmark, Cannon printers/scanners/faxes, MO DISC 1000/M/G Jukeboxes, Blu-Ray Jukeboxes and iSCSI Blu-Ray Publishers for archival, , helping install/configure/troubleshoot SAN Servers, HBA’s and San Surfer software, using Symantec Ghost and Acronis to build and deploy images based on company need for Windows XP and Server 2003/2008, building/configuring/maintaining RAIDS level 0-10 for IBM M1-4 servers using IBM built in RAID utility, Serve Raid and Mega Raid software.

·         Continuously install, configure, upgrade and maintain the VBUCM program along with troubleshooting/resolving all areas of the program to include i1020 Protocol Mapping of targets, Reports, hardware J1241 cards, building/configuring Case/Target/Line structure, archiving, sound/audio/visual issues, the control of desired/undesired features, program/system auditing, designating/installing the various server roles within the VBUCM environment,  backups, permissions, all supplementing the lawful intercepts of targets’ cell phones, email accounts, fax, and social media accounts for various Government and Law Enforcement entities.               

·         Participate in 24x7 support and on-call rotation.

 

Intepros Consulting/L3 Communications/SRA                                   September 2008 – July 2010

CTR, IT Tech II Team Lead – Pentagon, D.C.

·         Responsible for managing and training all new hire employees.

·         Advanced troubleshooting and resolving calls related to computer and user accounts, the full range of MS Office applications: Word, Excel, PowerPoint, Access, and Outlook, and other applications used in the Joint Staff standard computer load.

·         Technical Lead of a professional, 15 person service team responsible for the support of the Chairman, of the Joint Chiefs of Staff and his support staff to include other senior military officers and 9 separate directorates consisting of approximately 500-800 users each.

·         Responsible for installation of new hardware: workstations, both desktops and laptops, and peripherals to include printers, scanners, digital scanners, external storage devices, and specialized card readers (Active Client, Gemplus).

·         Maintaining procedure files for all actions accomplished by the Joint Staff Help Desk, originating procedures when needed, reviewing for current accuracy and revising when necessary.

·         Coordinates with the Joint Staff Network Operations Center to resolve file, exchange and web server problems to include proper security permission settings for ten departments within the network enterprise.

 

 

 

Lockheed Martin/TWD & Associates                                                             April 2007 – March 2009

 

CTR, IT Tech II Technical Lead– Department of Homeland Security, D.C.

·         Install, setup and support MS Office Pro 2000/2003/XP (Word, Excel, PowerPoint and Access), Outlook on Exchange, Web browsers to include Internet Explorer, Netscape and Mozilla Firefox.

·         Management, installation, and support of networked printers, scanners and faxes (HP LaserJet, Cannon, Brother and Xerox).

·         Install, configure and support Windows XP Professional systems with a team that supports over 2500 users at the Nebraska Avenue Complex for the Department of Homeland Security.

·         Diagnose, troubleshoot and resolve network connectivity issues.

·         Create, manage and maintain user, group, and computer accounts in Active Directory.                 

·         Participate in 24x7 support and on-call rotation. Aids in the production of all network, system, security, and user documentation.

·         Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of issues using the Peregrine System and Remedy ticket systems.

 

 

 

 

U.S. ARMY                                                                                                                 May 2005 – April 2007

 

SPC, Radio, Spectrum, Tower Section – Fort Belvoir, VA

 

·              Acted as project manager on specific collaborative assignments, with responsibility for planning, coordinating and guiding in-house teams in system installation/repair, as well as training them in high level security and emergency response.

 

·              Headed, acted as liaison and participated in the following projects:

·              National Capital Region – Directorate of Information Management (NCR-DOIM):  Worked with high level MDW (Military District of Washington) agencies including the White House Communications Agency, U.S. State Department, FBI, and U.S. Secret Service in daily system operations, emergency response and repairs.

·              NCR-DOIM Project Lead:  Point of contact for Tower upgrade and security enhancement project valued at $1.5M.  Managed all aspects of the project from tactical planning and requirements through roll-out.  Developed SOPs in collaboration with multiple agencies for a $150K annual cost savings.

·              NCR-DOIM Liaison: Ensured continuous and secure communications through 24x7 maintenance of all sites serving MDW agencies; integral to 2 major tower issues during off duty hours.

                                                              

                                                              

 

U.S. ARMY                                                                                February 2003 - April 2005

 

PFC, VTC/Desktop Support -- Wiesbaden, GE

 

·     Troubleshot Windows XP and 2000 systems on a daily basis.

·         Assisted users in identifying and correcting computer problems.

·          Build custom desktops and configure them with company specific hardware peripherals and software applications.

·          Installs, operates, and maintained standard Video Teleconferencing suites and associated peripherals.

·         Proficient communicator adept at training/guiding internal agency IT teams in daily      communications operations, repair and emergency response needs.                 

·      Acted as liaison and participated in the following projects:

         ·       Operation Iraqi Freedom/Iron Saber:  Participated as a member of the G-6 operations cell of the 1^st Division D-Main unit assisting the 141^st Signal Battalion in maintaining mission readiness of LAN network communications, desktop support, and videoconferencing systems throughout ongoing theater operations.    

 

 

EDUCATION/CERTIFICATIONS

 

Certifications:

·         Microsoft Certified Systems Engineer: Security (MCSE), Washington DC, March 2009

·         Microsoft Certified Systems Administrator (MSCA), Washington DC, March 2009

·         Microsoft Certified Professional (MCP), Washington DC, March 2009

·         Microsoft Certified Technology Specialist: Vista (MCTS), Washington DC, March 2009

·         CompTIA Security+, Washington DC, March 2009

·              Telecommunications Operator and Maintainer, Fort Gordon GA, 2003

 

 

Training:

Basic Training, Fort Jackson SC, 2003

 

AWARDS/HONORS

Army Commendation, Good Conduct, National Defense Service, Global War on Terrorism Expeditionary and Global War on Terrorism Service Medals, and Army Service Ribbon